Every month, from September onwards, John (Housego) and I will be holding a Values Workshop, that will be attended by 12 partners for 2 hours, and it’s mandatory that they come. It’ll take 18 months, and then it’ll just be ongoing and rolling. It’ll allow John and I to take feedback from partners that we might not necessarily see every day — on the factory floor, about things that are going well, but equally about things that we can change. This is another form of communication and for me will be a huge opportunity so that people understand where the business is heading.
We’re conscious that we created the values in 2019, and there’s been some refinement of those in 2020, but we’ve not had the opportunity to go back to partners, especially people who joined the business, for them to really understand what the values are, how they’ve been created. It’s to get people to understand what the journey has been to date.
As part of the Values Workshops, we’re going to ask people their opinion of, ‘What does Naturally Kind mean?’ to them, and what does it look like, what does it feel like, can they give examples of what Naturally Kind would be, good and bad. That will then allow us help to shape what is known as a behavioural framework, so we can give people direct examples of how you’re really showing the great values (whether it’s Naturally Kind or Actively Ambitious, etc), but equally we can call out people who are not working to our values, because people understand what they are.